Call Center

• Courteous, professional, knowledgeable agents.
• Customized answering with personalized greeting.
• 24 x 7 telephone answering service.
• Messaging services, Toll Free access.
• Dedicated inhouse IT team to support call center activities.
• Consistent use of ACD (Automatic Call Distribution) modes.
• Speciality based routing.
• Courteous service, anticipating factors affecting caller tolerance and behavior.
• Minimization of transferred and escalated calls.
• VOIP technology.
• Dedicated T1 connectivity for voice between India and US.
• Inbound and outbound call facility.
• Expandable seat capacity to meet customer demand.
• 24 x 7 guaranteed operational support.
• Call recording and centralized storage.
• A ratio of 10:1 agents to team leader.
• A ratio of 5:1 agents to auditor.
  

Services include appointment scheduling, appointment reminder, appointment
confirmation, message center, technical support, prescription refill, claims reporting, etc.

To know more mail us at
m2info@m2comsys.com